Participant Login

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FAQS

Registration   |  Event   |  Fundraising     Volunteering   

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REGISTRATION

How do I register for the Eureka Stair Climb?

Online registrations are now open! Click the register buttom above, select your event category and complete your contact details. The FB page is a great way to ask questions and get very helpful replies so make sure you are like ESC Facebook page

Online registrations close at 11.59pm on Wednesday, 21 November 2018. Late entries may be available on event day, however, these are subject to availability.

Can all my team members start at the same time?

When registering a team, the start wave will automatically be allocated when the team captain registers. An email will be sent to Team Captain to forward to the team members to make sure all members of a team register together for the same wave if possible. Once a start wave has sold out, the next available wave will be allocated. 

Can I get a refund if I have to cancel?

Unfortunately, we are unable to refund your entry fee. However you are allowed to transfer your entry to someone else. All entry transfers need to be completed by Wednesday, 21 November using the on-line form.

Can I transfer my entry to someone else?

Yes, you are allowed to transfer your entry to somebody else. You need to inform us about your withdrawal and send us the name and email details of your replacement.

The entry fee transfer are arranged by you and does not involve the Eureka Stair Climb organisers, meaning  you must find, and be in contact with the new participant yourself and complete any monetary (registration fee) transfer between the two of you.

Once you have informed us about your withdrawal, we will contact the new climber to arrange their full registration on-line and withdraw your entry from the event.

Please note that regardless of your own fundraising tally at time of your withdrawal, your replacement climber will still have to fulfil the minimum fundraising requirement to be allowed to participate at the event.

Cut-off date for all on-line entry transfers is Wednesday, 21 November 2018.

After the above cut-off date you can only transfer your entry at our registration tent in the morning of the event;  an extra transfer fee of $10 in addition to the $50 fundraising pledge will be applied. The new climber will need to present this form filled-in together with the $60 at the registration tent.

Please contact us for any questions on 1800 627 892 or email stairclimb@hollows.org 

 

Can I climb multiple times on Event day?

Yes, multi-climb participants are welcome in both the Walkers (untimed) and Climbers (timed) events.

As spots are limited in each wave a multi-climb participant will have to enter and pay for each wave separately and fullfil the minimum fundraise pledge of $50 per entry to receive their bibs.

As all registrations are linked to a personal email address we suggest that multi-climb participants use a gmail account and add +1, +2 for each subsequent registration. e.g. email is <sample@gmail.com> which is used for 1st entry, simple enter same address a second time using sample+1@gmail.com or a 3rd time with sample+2@gmail.com etc 

To fundraise, a participant should use just one of their created fundraising pages and ask their network of families and friends to donate to.  

Please contact us, should you have any questions in regards of climbing mulitple times on event day. 

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EVENT

Where is the best place to stay?

Travelodge Southbank are the official accommodation partner of the Eurea Stair Climb. Climbers can book direct and save now using this link Book Now to obtain a 15% discount, before 26th Oct, or until booked out. The discount applies between Friday 23rd and Monday 26th November 2018. If booking via the Hotel web-site please use Promo code: EUREKA89

And post climb, why not head to the Travelodge Hotel Melbourne Southbank’s restaurant for breakfast? A hot breakfast buffet is available to all patrons through to 12 noon, on event day. Just show your event bib to have a delicious buffet breakfast for only $15. 

How do I get to Eureka Tower?

See Getting There information at at On the Day webpage

How should I dress?

We suggest you wear your race gear to the event. It is likely that the stairs will get hot and stuffy, so we recommend wearing loose clothing and comfortable, suitable running shoes.

There are great prizes to be won for best ‘fancy’ dress climbers, so get creative! Note however that if your costume is deemed to be unsafe for climbing, you will be asked to change.

Emergency Services climbers, they should be dressed in uniform. For Fire Fighters please wear structural firefighting gear (PPC) or Full kit for the special Fire Fighter Full Kit event.

Is there an area at the start to leave my bag?

There is a bag drop area for your belongings but you need to collect your race kit FIRST for the tear- off bag tab from your bib to attached to your bag and use this service.

Are there showers post the climb?

No, unfortunately there won’t be any change facilities or showers available after the climb

Are there drink stops along the way?

Yes, there will be three (3) drink stations along the climb, exact floor numbers will be advised but a drink stop for you to take on liquid or refill your drink bladder will be approximately every 25 floors

What happens once I have completed my climb?

The good news is you can take the lift down! Prizes and awards will be presented on event day in the concourse area at the ground floor. There will be plenty of activities to be involved in at the bottom of the Eureka Tower in the concourse area. You will also have access to Eureka Skydeck 88 at the completion of your climb.

How many stairs are there per floor?

There are between 18 and 22 stairs per floor with a hand railing on the 'inside'.

How do I get back downto the ground floor?

The finish line is located on Level 88, and participants are requested to move directly to the lifts to return to the ground floor and avoid congestion in the area. You can not walk back down the stairs.

How long does it take to complete the climb?

Depending on fitness levels and your experience in climbing stairs, it will take you between 10 and 45 minutes to complete the climb.

Is there a time limit?

Not really – the walkers (untimed climber) can take up to 90 minutes to finish their climb but it won’t be a problem should you need more time to finish your challenge.

Can I buy Event T-shirts?

Yes, we have limited stock of 2018 Eureka Stair Climb singlets available to be purchased on-line or for sale on event day (subject to availability) at the donation desk. Cost per singlet is $25 – an amount, which is enough to restore sight to a needlessly blind person

What happens if I can’t finish my climb?

In the unlikely event you need to cut short your climb, there will be marshals along the stairwells to assist and guide you to the closest exit and lift down.

How high is the Eureka Tower?

The tower is 297m up! There are 1,642 stairs up 88 levels to the Eureka Skydeck. Eureka Tower is the tallest residential building in Australia.

What does my entry fee include?

All event participants receive:

  • Race entry incl event bib (climbers, elite and emergency services include a timing device with bib)
  • Access to level 88 - Skydeck 88 (Online RRP $20)
  • Event finish line medal
  • Chance to win exclusive fundraising, winning time and best dressed prizes
  • More exclusive offers to come from our Event Partners 

Note: subject to change

What is the minimum age to climb the Tower?

The minimum age is 12 years old on event day - participants under 18 years of age need the consent of their parents or guardian and must be accompanied by their guardian during the climb and on event day.

How do I join a team?

Anyone can sign-up and create a team for Eureka Stair Climb. The team captain needs to add the three team members details (names, email address) when registering the team. The team members will receive an email to ask them to finalse and pay for their registration to be able to join the team

How many members can be in a team?

A team can have a maximum four (4) climbers, except teams taking part in the Corporate Challenge where the number of climbers is unlimited!

Due to limited numbers for each starting wave, we can not guarantee that all of you will be able to climb in the same wave.

IMPORTANT: We recommend that all teams sign up together to have the best chance to be in the same start wave. 

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FUNDRAISING

Is fundraising compulsory?

By registering for the Eureka Stair Climb, you pledge to raise a minimum amount of $50, in support of The Fred Hollows Foundation to help in their sight restoring work. 

Most participants will go well beyond this minimum target. Fundraising is easier than many people think - simply sending out an email requesting support for your challenge can surprise people at how generous their family and friends can be.

Corporate Challenge teams as well as individual multi-climb participants have a minimum fundraising goal of $250 per participant to help restore sight to needlessly blind people.

Thess amounts must be fundraised prior receiving your race bib and entry to the event.

What happens if I don’t reach my fundraising target?

To receive your race kit and be allowed to participate, each registered climber needs to have reached the minimum fundraising target of $50

How do I get my fundraising page?

Your personal fundraising page is automatically created once you have finalised the registration and paid for your climb. You will get the opportunity to start your fundraising by making the first donation to yourself and personalise your page by adding a photo and update your blog

Where does the money go?

Eureka Stair Climb raises money to help restore sight to needlessly blind people. Your fundraising money goes directly to The Fred Hollows Foundation and is tax deductible in Australia. Find out more about the impact your efforts have here.

How do I start my fundraising?

After completing and paying for your registration, you will have a personal online fundraising page on the Eureka Stair Climb web-site. This is your own web-page where you can ask your friends, family and colleagues to make a secure online donation to you, paying with their credit card or via PayPal, and receive a tax receipt.

Your fundraising target is displayed on your page so everyone can see how close you are to hitting your personal goal.

We recommend you personalise your fundraising page:

  1. Log-in to your account – from the green log-in button at the top of each page, using the email address and password chosen during registration. If you forget your password, it can be re-set by clicking on the ‘Forgot your password?’ link.
  2. Upload a photo of yourself
  3. Add a compelling reason for why you are climbing 1,642 steps up the Eureka Tower and tell people about your support for The Fred Hollows Foundation
  4. Set your fundraising target – minimum $50
  5. Regularly update your blog section with words and photos from your latest training session and fundraising activity
  6. Send emails to requesting your friends and family sponsor you (download our email signature)
  7. Don’t forget to thank your sponsors and push your fundraising target higher

What is the best way to get people to sponsor me?

The easiest way to find sponsors is by sharing the link to your fundraising page, via email, Facebook, Instagram or Twitter. 

Your fundraising page is ‘public’ on the Eureka Stair Climb web-site, so people can also find you searching for your name.

Keep it simple and send a direct link to your page. Once you've logged into your fundraising page, there is a ‘My Emails’ section with sample ‘Ask for support’ email templates.

We recommend you send the template email to yourself and forward from your email account to your entire network of people.

Download our Email Signature and add to your emails, reminding your network that you are stepping up to help restore sight.

If you have any problems, please don't hesiate to contact us for assistance.

Are donations tax deductible?

All donation of $2 or more are tax deductible for Australian tax payers. If the donor receives something material in return for their money, such as a raffle ticket, a ticket for a movie, a dinner or auction item, these contributions are not tax deductible.

I am hosting an event – can The Foundation help?

We are here to help! We can:

  • Send a personalised Letter of Authority to fundraise
  • Provide a copy of the relevant public liability insurance policy for a BBQ sizzle or other events
  • Post FHF posters, newsletters and cardboard cataract simulation spectacles
  • send links to suitable short video clips
  • Provide a guest speakers for large events (100+ guests)

Just call 1800 627 892 or email us at stairclimb@hollows.org for assistance or questions

Can I issue receipts to my sponsors?

All donations made through your fundraising page will have a tax receipt instantly emailed to the donor.

The Fred Hollows Foundation does not issue receipt books to its fundraisers, unless a large event with potential lots of cash donations warrants receipt books being used – please email us if you need assistance with receipts or phone 1800 627 892

What do I do with a cash or a cheque donation?

Use your credit card and make an on-line donation to yourself, make sure you put the donors name and personal details – that way your donor will receive straight away a tax receipt by email and you don’t have to bank the cash.

For cheques make sure it is made out to The Fred Hollows Foundation and send with a small note with your name and remark ESC (for Eureka Stair Climb) to The Fred Hollows Foundation, Reply Paid 84932, Alexandria, NSW 2015.

Once we receive the money, we will allocated the money to your fundraising tally

My workplace has a ‘Matching Gift’ program. What do I need to do?

Many companies offer matched giving programs to their employees and pledge to donate the same amount of money raised by you or pay a lump sum.

Speak to your HR representative to discuss what information they require, to match your fundraising for The Fred Hollows Foundation.

Contact us on 1800 627 892 or email stairclimb@hollows.org for any questions and assistance.

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VOLUNTEERING

How do I register to become a volunteer at Eureka Stair Climb?

Simply click on this link and follow the prompt to fill-in the application form

How do I know what role or what location I will be registering for?

The roles, location and detailed information will be made available very shortly, once all logistics for the event day are confirmed with the event company. We will get back in touch with you

Can I volunteer at the time and in the same location as a friend?

Some roles may need multiple volunteers, so we suggest you mention your friends name in your application and make sure your friend does the same and both of you select the same role and time, when applying and we will try our best to roster you two together.

What do I get for volunteering?

You will be part of an amazing group of people who help make Eureka Strair Climb possible. You cheer on the climber as they undertake this challenge and raise money for The Fred Hollows Foundation. Even so this is an unpaid role we like to acknowledge all our volunteers and make sure you enjoy the day.

We will offer all volunteers 

  • Volunteer shirt 
  • Fred Hollows Foundation cap
  • Food and Water on the day
  • Certificate of Appreciation, signed by Gabi Hollows
  • Ticket to level 88 - Eureka Skydeck

How will I know if my application has been received and approved?

Once you have submitted the online application form you will receive a confirmation email from us.

Please keep this email as a reference in case you need to contact us. For any questions don't hesitate to give us a ring on 1800 627 892 or send us an email   

Can a group of staff from a company volunteer together?

Definitely, we encourage companies to use Eureka Stair Climb event as a team building opportunity and volunteering (or climbing in our Corporate Challenge) are both ideal options to get staff together, working, outside of the normal office enviroment, and help make this event a success and at same time support a good cause.