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FAQS

Registration   |  Event   |  Fundraising     Volunteering   

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REGISTRATION

How do I register for the Eureka Stair Climb?

Online registrations will open in April 2019. We recommend you read the Event Info first and decide on your preferred category and start time. Late entries are available on event day, however, these are subject to availability.

Note: The Facebook page is a great way to be kept up-to-date, ask questions and be part of the Eureka Stair Climb community.  Please like ESC Facebook page

Can all my team members start at the same time?

When registering a team, the start wave will automatically be allocated when the team captain registers. An email will be sent to Team Captain to forward to the team members to make sure all members of a team register together for the same wave if possible. Once a start wave has sold out, the next available wave will be allocated. 

Can I get a refund if I have to cancel?

Unfortunately, we are unable to refund your entry fee. However you are allowed to transfer your entry to someone else. All entry transfers need to be completed by Wednesday, 6 November using the on-line form.

Can I transfer my entry to someone else?

Yes, you are allowed to transfer your entry to someone else. You need to inform us about your withdrawal and send us the name and email details of your replacement.

The entry fee transfer is arranged between you and your replacement, and does not involve the Eureka Stair Climb organisers.

Once you have informed us about your withdrawal, we will contact the new climber to arrange their full registration on-line and withdraw your entry from the event.

Please note that regardless of your own fundraising tally at the time of your withdrawal, your replacement climber will still need to fulfil the minimum fundraising requirement, to be allowed to participate.

Cut-off date for all on-line entry transfers is Wednesday, 13 November 2019.

Entries can be transferred after the above cut-off date, at the registration tent on the morning of the event. An extra transfer fee of $10 will be applied, in addition to the minimum $50 fundraising requirement. The new climber will need to present this form filled-in together with the $60 at the registration tent.

Please contact us for any questions on 1800 627 892 or email stairclimb@hollows.org 

 

Can I climb multiple times on Event day?

Yes, multi-climb participants are welcome in both the Walkers (untimed) and Climbers (timed) events.

As spots are limited in each wave a multi-climb participant will have to enter and pay for each wave separately and fullfil the minimum fundraise pledge of $50 per entry to receive their bibs.

Additional climbs can be undertaken for a $25 registration fee.  Please contact us first for a Promo code to apply at the payment stage of registration.

As all registrations are linked to a personal email address, if you don't have an alternative email address, we suggest that multi-climb participants use a gmail account and add +1, +2 for each subsequent registration. E.g. an email is sample@gmail.com which is used for the 1st entry, simply enter same address a second time using sample+1@gmail.com or a third time with sample+2@gmail.com etc 

To fundraise, a participant should use just one of their created fundraising pages and ask their network of families and friends to donate.  

Please contact us, should you have any questions regarding climbing mulitple times on event day. 

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EVENT

Where is the best place to stay?

Travelodge Southbank are the official accommodation partner of the Eureka Stair Climb. Climbers can book direct and save now using this link Book Now to obtain a 15% discount, before 18th Oct or until sold out. The discount applies between Friday 15 and Monday 18 November 2019. If booking via the Hotel web-site please use Promo code: EUREKA89

And post climb, why not head to the Travelodge Hotel Melbourne Southbank’s restaurant for breakfast? A hot breakfast buffet is available to all patrons through to 12 noon, on event day. Just show your event bib to have a delicious buffet breakfast for only $15. 

How do I get to Eureka Tower?

See Getting There information at the On the Day webpage

How should I dress?

We suggest you wear your race gear to the event. It is likely that the stairs will get hot and stuffy, so we recommend wearing cool comfortable clothing and suitable running shoes.

There are great prizes to be won for best ‘fancy’ dress climbers, so be creative! Note however that if your costume is deemed to be unsafe for climbing, you will be asked to change.

Emergency Services climbers, should be dressed in uniform. For Fire Fighters please wear structural firefighting gear (PPC) or full kit for the Full Kit Emergency Services category.

Is there an area at the start to leave my bag?

There is a bag drop area for your belongings. Please collect your race kit FIRST to obtain your bib, which has a tear-off bag tag to be attached to your bag.

Are there showers post the climb?

Unfortunately there are no change facilities or showers available in the vicinity of the climb.

Are there drink stops along the way?

Yes, there will be three water stations along the climb where you can take a bottle of water, or top up your own bottle or hydration bladder. The exact floor numbers will be advised, but they will be approximately every 25 floors

What happens once I have completed my climb?

After you cross the finish line on Level 88, the Eureka Skydeck, you will receive a medal, be offered an electrolyte drink, and can take some minutes to recover and take photos. And then take in the amazing view of Melbourne!

The good news is you can take the lift down! Prizes and awards will be presented on event day in the concourse area at the ground floor. The event results for timed climb categories will be available on the web-site soon after the event.

How many stairs are there per floor?

There are between 18 and 22 stairs per floor with a hand railing on the 'inside' of the stair well.

How do I get back down to the ground floor?

Volunteers will direct you towards the lift. You can not walk back down the stairs.

How long does it take to complete the climb?

Depending on fitness levels and your experience in climbing stairs, it will take you between 10 and 45 minutes to complete the climb.

Is there a time limit?

Not really – the walkers (untimed climber) can take up to 90 minutes to finish their climb. If you need to stop and rest, we ask that you move to the left, and avoid sitting on the stairs and creating congestion for other climbers.

Can I buy event singlets or T-shirts?

Yes, we will have Eureka Stair Climb singlets available to be purchased on-line or for sale on event day (subject to availability) at the donation desk. Details to come.

What happens if I can’t finish my climb?

In the unlikely event you need to cut short your climb, there will be marshals along the stairwells to assist and guide you to the closest exit and lift down.

How high is the Eureka Tower?

The tower is 297 metres (975 feet) high. There are 1,642 stairs up Level 88 - the Eureka Skydeck. The Eureka Tower is the tallest residential building in Australia, and the Eureka Skydeck is the highest public vantage point (285m) in the southern hemisphere!

What does my entry fee include?

All event participants receive:

  • Race entry includes an event bib (climbers, elite and emergency services have a timing device on their bib)
  • Access to level 88 - Eureka Skydeck (online RRP $21)
  • Event finish line medal
  • Chance to win exclusive fundraising, winning time and best dressed prizes

What is the minimum age to climb the Tower?

The minimum age is 12 years old on event day. Participants over 12 and under 18 years of age, must have the consent of their parents or guardian, and must be accompanied by a parent or guardian on event day.

How do I join a team?

Anyone can sign-up and create a team for Eureka Stair Climb. Individual climbers are able to create a team and invite others to join them. Please note however, there will be no special recognition for the fastest team or the top fundraising team, as the size of each team can vary from 2 to 20 or more in numbers.

The Corporate Challenge category - teams require a minimum of 4 climbers. The team captain registers the team, and invites colleagues to join the team by sharing with them a URL/link to register.

The team captain needs to add the three team members details (names, email address) when registering the team. The team members will receive an email to ask them to finalse and pay for their registration to be able to join the team

How many members can be in a team?

A team can have 2 or more climbers.

Corporate Challenge teams require a minimum of 4 climbers.

For large teams - due to limited numbers for each starting wave, we can not guarantee that all of you will be able to climb in the same wave. We recommend that all team members sign up the same day, to have the best chance to be in the same start wave. 

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FUNDRAISING

Is fundraising compulsory?

Yes - in registering for the Eureka Stair Climb, you agree to raise or donate a minimum of $50, in support of The Fred Hollows Foundation and their sight restoring work. Please note this is in addition to your registration fee.

Most participants will go well beyond this minimum target. Fundraising can be easier than you think. By simply sending out an email or social media post inviting friends, family and workmates to support your challenge, you may be pleasantly surprised by peoples' generosity. The Fred Hollows Foundation's sight restoring work is a very well respected and popular cause. Donations over $2 are tax deductible.

Corporate Challenge teams have a minimum fundraising requirement of $250 per participant. This is averaged across the team; for example, a team of 8 must fundraise a minimum total of $2,000.

These amounts must be fundraised prior to collecting your race bib and participating on event day. The top fundraisers will be assessed after Tally Day, Sunday 24th Nov 2019.

What happens if I don’t reach my fundraising target?

To receive your race kit and be allowed to participate, each registered climber needs to have reached the minimum fundraising target of $50.

How do I get my fundraising page?

Your personal fundraising page is automatically created once you have finalised your registration and paid for your climb. You may start your fundraising immediately by making the first donation to yourself, and we recommend personalising your page by adding your photo and updating your blog introduction.

Where does the money go?

All funds raised through the Eureka Stair Climb go directly to The Fred Hollows Foundation to help restore sight to needlessly blind people. The Foundation is working in over 25 countries and in Australian Indigenous communities. Donations of $2 and above are tax deductible for Australian tax payers. Read more about the wonderful impact your efforts will make here. Your registration fee is used to cover the costs of staging the event. The event fees are kept down with the support of a great team of volunteers.

How do I start my fundraising?

After completing and paying for your registration, you will have a personal online fundraising page on the Eureka Stair Climb web-site. This is your own web-page where you can ask your friends, family and colleagues to make a secure online donation to you, paying with their credit card or via PayPal, and receiving a tax receipt.

Your fundraising target is displayed on your page so everyone can see how close you are to reaching your personal goal.

We recommend you personalise your fundraising page:

  1. Log-in to your account – from the green log-in button at the top of each page, using the email address and password chosen during registration. If you forget your password, it can be re-set by clicking on the ‘Forgot your password?’ link.
  2. Upload a photo of yourself
  3. Add a compelling reason for why you are climbing 1,642 steps up the Eureka Tower and tell people about your support for The Fred Hollows Foundation
  4. Set your fundraising target – minimum $50
  5. Regularly update your blog section with words and photos from your latest training session and fundraising activity
  6. Send emails to invite your friends and family to sponsor you (download our email signature)
  7. Share on social media - with a link to your fundraising page
  8. Don’t forget to thank your sponsors

What is the best way to get people to sponsor me?

The easiest way to find sponsors is by sharing the link to your fundraising page, via email, Facebook, Instagram or Twitter. 

Your fundraising page is ‘public’ on the Eureka Stair Climb web-site, so people can also find you by searching for your name.

Keep it simple and send a direct link to your page. Once you've logged into your fundraising page, there is a ‘My Emails’ section with sample ‘Ask for support’ email templates.

We recommend you send the template email to yourself and forward from your regular email account to your entire network of people.

Download our Email Signature and add to your emails, reminding your network that you are stepping up to help restore sight.

If you have any problems, please don't hesiate to contact us for assistance.

Are donations tax deductible?

All donations of $2 or more are tax deductible for Australian tax payers. If the donor receives something material in return for their money, such as a raffle ticket, a ticket for a movie, a dinner or auction item, these contributions are not tax deductible.

I am hosting an event – can The Foundation help?

We are here to help and love to hear about your fundraising events! We can:

  • Send a personalised Letter of Authority to fundraise
  • Provide a copy of the relevant public liability insurance policy for a BBQ sizzle, movie night or other event
  • Post out to you FHF posters, newsletters and cardboard cataract simulation spectacles
  • send links to suitable short video clips
  • Provide a guest speakers for large events (100+ guests)

Just call 1800 627 892 or email us at stairclimb@hollows.org for assistance or questions

Can I issue receipts to my sponsors?

When a donor contributes through your fundraising page, a tax receipt will be emailed to them immediately. If it doesn't appear, we recommend checking spam or junk mail folders.

The Fred Hollows Foundation does not usually issue receipt books to its fundraisers, unless a large event with potentially lots of cash donations warrants receipt books being used. Please email us if you need assistance with receipts or phone 1800 627 892

What do I do with a cash or a cheque donation?

If someone gives a cash donation, you may use your personal credit card to make an on-line donation to yourself, making sure you enter the donors' name and their email address. This way you don’t have to bank the cash, and the donor will receive a tax receipt immediately. If you don't have their email address (or they don't have one) you can use yours and print and give them the receipt.

For cheques, please make sure they are made out to The Fred Hollows Foundation and post it, including a note with your name and the Eureka Stair Climb, to The Fred Hollows Foundation, Reply Paid 84932, Alexandria, NSW 2015. Once we receive the donation, we will allocate the amount to your fundraising tally.

My workplace has a ‘Matching Gift’ program. What do I need to do?

Many companies offer matched giving programs to their employees and pledge to donate the same amount of money raised by you or contribute a lump sum.

Please speak to your HR or CSR representative to discuss what information they require, to match your fundraising for The Fred Hollows Foundation. We can provide them with a statement of your fundraising, or an invoice.

Contact us on 1800 627 892 or email stairclimb@hollows.org for any questions and assistance.

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VOLUNTEERING

How do I register to become a volunteer at Eureka Stair Climb?

Simply click on this link and follow the prompts to complete the application form.

How do I know what role or what location I will be registering for?

The roles, location and detailed information will be made available soon, once all logistics for the event day are confirmed.

Can I volunteer at the same time and location as a friend?

Yes, many roles require multiple volunteers. We suggest you mention your friends' name in your application and make sure your friend does the same, and that both of you select the same role and time. We will do our best to roster you together.

What do I receive for volunteering?

You will be part of an fabulous group of people who help make the Eureka Stair Climb possible. You will be encouraging climbers as they undertake their challenge and raise money for The Fred Hollows Foundation.

All volunteers will be offered:

  • Training
  • Volunteer T-shirt 
  • Fred Hollows Foundation cap
  • Food and drinks on the day
  • Entry to level 88 - Eureka Skydeck
  • Certificate of Appreciation, signed by Gabi Hollows
  • Much gratitude for helping to make the event a success!

How will I know if my application has been received and approved?

Once you have submitted the online application form you will be sent a confirmation email.

Please keep this email as a reference in case you need to contact us. For any questions don't hesitate to give us a ring on 1800 627 892 or send us an email   

For all roles which require a Working With Children Check - we will need you to email us a copy of your WWCC card, or a copy of the email confirmation from the Working With Children Check authorities.

In the last weeks leading up to the event, further details will be sent by email and you will need to reconfirm your attendance.

Can a group of staff from a company volunteer together?

Yes, we love having corporate groups of volunteers, supporting the Eureka Stair Climb! This can be either on event day, 17th Nov, or for the early set-up and bib collection arrangements on Thur 14th or Fri 15th Nov 2019. 

Volunteering at the Eureka Stair Climb event or climbing in the Corporate Challenge category are ideal team building opportunities. Colleagues will work together outside of the regular workplace enviroment, help make the event a success and support a fantastic cause.